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Support
All of our programs
have been fully tested prior to publishing, but if you find a bug,
please inform
us
About
Support
Before you contact us, be sure
to address the following: Look over what you are doing again and be
sure you didn't miss a step or are doing something wrong. We can
all be a bit inattentive at times. If that doesn't work, take a
look at our help file and FAQ , it may already contain the answer
to your question. Many people have "How To" questions, which can be
already found there.
Contact our
support service
If you don't find your answer
there, visit our Updates page. You will find the
latest version of our product there. If a serious bug has been
found in our program and the new version is not ready yet, we will
be happy to do a "hot fix" for it. If you still have a problem,
contact technical support.
When
Contacting Technical Support
In order to serve you properly,
please have the following information available when you contact our support team.
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Name, Company,
Contact information.
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Product serial
number or your order number to verify support eligibility.
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Product name,
version and subversion.
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Operating
system, Network system.
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A detailed
description of the problem. You should be able to help us reproduce
the
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problem if
necessary.
See
also:
Register software
Company Home
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